The reduction of cash payments can have many benefits for both consumers and businesses. Retailers can combine with payment method providers to launch many effective stimulus programs.
Vietnam is a dynamic e-commerce market, with a rapidly growing number of Internet and smartphone users. Although currently, 80% of e-commerce transactions are still in the form of COD (cash payment on receive), the number of merchants operating in the field of e-payment has increased sharply in recent times, combined with the openness of the regulatory environment signals the potential of this activity.
Most current e-commerce platforms such as Tiki, Shopee, Lazada,… are integrated with online payment services. Suppose you run an offline store or sell through a website/Facebook. In that case, businesses can easily develop many convenient payment forms such as payment via international card, e-wallet, transfer, code scanning, and loyalty cards… A smooth and fast payment experience will help businesses win customer trust.
Besides attracting and retaining customers to increase revenue, the value of digital transformation also lies in optimizing the middle stages to save operating costs and shorten the response times before the market.
In a volatile market, success or failure depends on which merchant reacts faster and can execute strategies more quickly. For example, during the complicated development of the Covid-19 epidemic, many businesses saw the opportunity to bring their products to the digital environment, providing online payment and delivery services. But where is the company that gave the fastest response? In fact, Bach Hoa Xanh (belonging to The Gioi Di Dong) has quickly launched a service to go to the market for customers right when Ho Chi Minh City enters a series of days of social isolation. A few days after the quarantine and prevention regulations took effect, the Kichi Kichi hot pot chain of Golden Gate Group also launched an online hot pot model. That flexible and timely change can only occur with a streamlined apparatus and scientifically optimized collaborative processes.
It is necessary to digitize processes, work, and information in the enterprise to do so. Thanks to digital transformation, business managers can quickly capture operational data, analyze, and deliver optimal measures.
In addition to being applied in sales management, technology also creates easy connections between business services, forming win-win platforms for sustainable development. Together with electronic payment service providers, logistics delivery services provide a seamless experience for customers.
Source: ictnews.vietnamnet.vn
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